Beware how are you as a customer supposed to validate whether or not the probiotic cultures are good if the package temperature is 91 degrees upon arrival and the package has no cool feeling whatsoever. Here is their Response.
Our refrigerated Probiotics should ideally be stored in a cool, dry place below 71°F (22°C) and at less than 30% humidity. It is best stored and shipped refrigerated, both before and after opening. If the Probiotics are shipped without a Cold package or if they arrived warm, some of the probiotics would die off however, to ensure that our Arrive Alive™ potency promise is kept, we have formulated the Probiotics with more than the guaranteed CFU therefore the product would still be viable. We recommend refrigerating the product as soon as possible because refrigeration is optimal, especially for long term storage. The brief warming period does not degrade the efficacy of the probiotics and you can feel confident about taking this product."
So basically, Garden of Life overloads the probiotics in these products to give a longer window of viability and then we shorten the time at higher temperatures with the ice pack. Again, Garden of Life would like to reassure you that even if the Probiotics were left unrefrigerated for a few days, the potency promise remains intact.
For verification of this information, you can contact Garden of Life at 866-465-0051. If you should have any problem with this probiotic as you use it, please contact us. Let us know if you need further assistance or have further questions. We are here to help
Read More...28 persons found it helpful